Terms and Conditions

Last updated: March 9, 2025

Welcome to ruicastelo.com.

By accessing and using our website, you agree to the following Terms and Conditions. If you do not agree, please do not use our services.

1. About our Online Store is an e-commerce specialized in the sale of works of art, produced by Rui Castelo or by partners, including paintings, sculptures and other artistic products.

2. User Registration and Account

• To make purchases, the user may be required to create an account with true and updated information;

• The User is responsible for maintaining the confidentiality of his/her access data;

• The store may suspend or cancel accounts in case of misuse.

3. Products and Prices

• Product descriptions and images are provided for reference and may vary slightly;

• Prices are subject to change without notice, but orders already placed will not be affected;

• Purchases are subject to availability of existing stock.

4. Payments and Security

• We accept different forms of payment, processed by secure third-party platforms;

• We do not store users' payment information;

• Orders will only be processed after payment confirmation.

5. Shipping and Delivery

• Delivery times are estimated and may vary depending on location and carrier;

• We are not responsible for delays caused by third parties;

• If the order arrives damaged, the customer must contact us immediately.

6. Exchanges and Returns

• The customer can request a return within 15 days after receipt, in accordance with our Exchange and Return Policy;

• Customized or made-to-order products cannot be returned, unless there is a proven defect.

7. Copyright

• All artwork sold is protected by copyright and cannot be reproduced without the artist's permission;

• The client only acquires physical possession of the work, not the rights to its reproduction or commercial use.

8. User Responsibilities

• The user agrees to use the website in a legal and ethical manner;

• Use of the website for fraudulent or illegal activities is prohibited.

9. Changes to the Terms We may modify these Terms and Conditions at any time. Changes will be effective upon posting on the Website.

10. Contact For questions or requests, please contact us by email: ruicasteloloja@gmail.com

By using our website, you agree to these Terms and Conditions.

ruicastelo.com